Company helps make homes accessible for aging homeowners
With the baby-boomer generation moving toward retirement age, Crisafulli Bros. is offering an increasing line of services and products to its customers to accommodate their needs as they get older.
The third-generation, family-owned business has more than 60 employees and 30 vehicles on the road. Many of the company's employees are North American Technician Excellence - NATE - certified, educated in energy efficient practices and able to work on energy saving equipment.
Crisafulli staff is available 24 hours a day, seven days a week, and most employees have been working with the company for more than 10 years.
President of the company Andrea Crisafulli Russo said the business was just voted the top plumbing and heating company in the area by Capital Region Living.
Despite the recognition, Russo said the company's main focus is on customer service and retaining its local feel.
"We are members of the community, our employees are involved in Little League. We aren't looking to travel further or grow larger, we believe in being part of the area. It's how we were founded," Russo said.
Crisafulli Bros. has been around for almost 70 years and is one of the few remaining family owned plumbing and heating companies in the Capital District. Russo said if you call the company, you will most likely speak with a member of the family.
Russo said employees who go into customers' homes to fix one problem are encouraged to look for other would-be problems, including leaky faucets and running toilets.
"Preventative maintenance continues to be a focus for us," Russo said.
The company is working on updating its customer service agreements. A benefit of having a customer service agreement with Crisafulli Bros. is that you become a priority customer. Russo said the company is working on improving those benefits.
While Crisafulli Bros. primarily works on residential equipment, the business has contracts with several school districts, including Amsterdam schools, Catskill schools and Shenendehowa Central Schools.
Russo said the company also uses the latest energy efficient products on the market, including tankless water heaters and high efficiency furnaces and boilers.
In this family business, Russo's brother Dan Crisafulli is her partner.
*This "About Us" article was contributed by Jessica Harding.
Plumbing
