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Testimonials & Reviews

Here’s What Some of our Customers are Saying…


"This morning two of your employees, Steve and Noah, replaced my leaking water heater. The entire experience was everything a customer could ask for from the first call to schedule a replacement to the actual installation of a new heater.

Steve and Noah were on time, professional, and skilled. The process went well through all phases. They represent your company well. Charlie and Sam would be proud of their work."

Tom D., Clifton Park, NY



"Your company is awesome we had a serious problem with our upstairs bathroom several years ago and there was water pouring through our lights in the downstairs kitchen I called and one of your techs came from Albany in 45 minutes.

Thanks for being a great company, I knew it had to be run by a woman! Happy Spring, we are thankful we did not get any flooding we are in Perth NY and the house is on a hill so we get a slight water issue in the basement but nothing like our neighbors went thru with the rain. We did however get 28" of snow this past winter, all in one day. At least EMO was calling and telling us to stay off the roads."

Kathy B., Albany, NY



"My wife and I just celebrated our 44th wedding anniversary. In all those years, we have never been treated so well with a quality product and staff who presented as experts in their field, knowledgeable in all aspects of their product, accommodating to our every concern and they cleaned up as it they were never there.

A particularly telling instance was when they were almost ready to leave, a complication arose with a noise factor in the return area. It would have been a source of repetitive annoyance. The whole crew stayed until it was resolved to our satisfaction (even the job captain who was therefore late getting to a wedding dress rehearsal dinner!)"

Gene, Westerlo, NY



"We are always pleased with the service we receive from Crisafulli Brothers, but we wanted to let you know that we received exceptional service from Steve Messina this morning. He arrived on time and from the moment he started, it was clear he was knowledgeable and meticulous. He worked diligently and checked every aspect of our air conditioning system. We appreciated his professionalism and wanted to share our thoughts with you."

Michael and Elizabeth C., Albany, NY



"Hi, I have a favor, please have every other vendor I work with be like you guys!

Your techs always call to check in and provide all information and you gets have fantastic response time. We had a in office meeting regarding the status of the target account and I have stated multiple times, that your company will help us achieve more stores in that area!

Thank you so much for working so hard for our company, it's not every day you find vendors who work as hard as Crisafulli Bros.!"

Taylor B., Broadway National



"First of all from the moment I called the main office number for your company I was greeted with professionals who addressed my concerns and scheduled an appointment with Comfort Specialist, Keith, who presented himself in a professional and informed manner. He listened to my position and responded to each and every item of concern with expert information. I was truly impressed with him over all the other representatives that I met with from various other companies. An install date was provided to meet our personal needs.

I would also like to acknowledge the installers: Justin, Tom, & Zack who were polite, professional, thorough, informative, and responsive to our questions, they were neat and orderly and left our home in proper order. Crisafulli Bros. should be proud of these individuals who represent your company in a high standings. My wife (Claudette) and I want you to know we are very satisfied customers who stand ready to respond to any caller seeking a reference for your services."

Thanks again,

Ed and Claudette S.



"Visiting yesterday for the first time and introduced by a family member to your service I want to compliment the unexpected personal service experienced from the receptionist to Leslie who solved my battery problem to the service department.

Having experienced many heating and a/c vendors over a period of years your positive customer service will extend way beyond my email."

Jack C., Albany, NY



"Dear Andrea,

Today at 8:40, I called your office about our blocked sewer line. By 12:15, it was fixed by Quentin and Mike. These gentlemen were business-like and professional in every way.

About 3 years ago, this same line was clogged and I called one of the "Rooter" services. Almost $2000.00 and 13 hours later, I still had a clogged line and was basically in the same place, but a lot poorer.

Thank you for hiring and supporting professionals such as Quentin and Mike. We now know who to call. We are so pleased with the timeliness and the results.

Thanks again,

Karen and Gary B., Troy, NY



"Dear Andrea,

My husband, and I have been long term customers of your company. I am writing to let you know of recent assistance and guidance from two of your employees: Tiffany and Terrence in connection with our sale of the above Downtown row house.

We were working through the inspection contingency and I contacted Tiffany to confirm Crisafulli’s availability to assist us with any issue arising. She confirmed this as well as put us in touch with Terry who refuted inflated claims of the purchaser’s contractor. This transaction successfully closed in late August.

Both Tiffany and Terry are fine examples of the quality and resourcefulness of your company and its employees. My husband and I are most grateful for the courtesy and efforts on our behalf.

Thank You!

Nadine, Albany



"Dear Ms. Crisafulli-Russo,

On behalf of Holy Spirit School, I would like to thank Crisafulli Brothers Plumbing and Heating for the quick and efficient replacement of a roof top heating unit in our Middle School.

The problem was diagnosed quickly and professionally by repairman Gary on Tuesday. I met with Comfort Specialist Scott Jones, on Wednesday. The unit was installed by service specialists Dan and Sean on Thursday.

We did not have to close school or have any interruption to our educational programs. As a matter of fact, our students learned quite a bit about cranes as our students watched the installation of the unit from their classroom windows.

Many companies talk about service, you provided it. Again, thank you for a job well done."

Servire cum Laetitia,

- Michael Piatek, Principal, Holy Spirit School



"Dear Andrea and Dan,

My grandfather, father and I have used your service for over 70 years. You recently replaced my steam boiler in my home and I would like to thank you for your excellent service, pricing and quality workmanship. Again, thanking you for your customer service."

- Dave Abbot, Owner, American Glass Co. of Albany, Inc.



"Best service call for me to date. Very professional, friendly, punctual and neat. Also upgraded pipes and fittings to meet code. Took the time to show me important features of the new water heater, see the completed product and answer any questions. I will call them for any future work. They gave us a courtesy call to let us know when the technician was on his way. Would highly recommend them."

- Kathleen, Delmar



"I am delighted with the service that I received. The service technician did an outstanding job. I remained with him for the entire service visit because I have a technical background and I am very much interested in the unit from a home owner’s view point as well as the unit itself. The technician was careful, knowledgeable and a pleasure to work with. The office staff was wonderful and informative in setting up the service appointment for me. Their customer service is wonderful.

The technician serviced my central air conditioner. Replaced pitted electrical relay, added 2lbs of Freon, cleaned out electrical compartment, washed out condenser coil, washed compressor compartment, washed out a/c pad drained the ports. Ran unit on completion of service to verify that equipment was in good working order. He also performed the required electrical tests on the main unit as well as the outside compressor. I also purchased a service contract."

- Chester, Slingerlands



"Crisafulli Brothers Plumbing and Heating are true professionals. They provide fast, professional and reliable service. From the Sales Representative (Lisa) to the Installation Professionals (Gene and Nick) I could not have asked for better service. They were extremely knowledgeable about the product, they arrived on time and finished the job when they said they would and left the work site spotless. Installation of the wiring and plumbing on the outside of the house was ecstatically pleasing to the eye and looks like it had been there all along. I am very pleased and would highly recommend Crisafulli Brothers to anyone who asks."

- Kathleen, Valley Falls



"Many Thanks for an excellent job. You were prompt, did high quality work and provided an estimate that was to the dollar of the actual price – can’t ask for more than that!"

- James



"Today I was fortunate enough to choose your company to fix my plumbing. You send a plumber named Sandy who not only exponentially cleared the sewage from my basement, but treated me as if I were a customer whom he had known for years. He explained what had caused my problem, taught me how to prevent it and even caught a corroded outflow valve on my boiler and pointed it out to me. I was relieved to have my problem solved at a good price, and impressed with Sandy’s kindness and service. Because of him I will not hesitate to use your company in the future. Please thank Sandy for me. Thank you for your time."

- Tiffany



"We wanted to take a moment to let you know how pleased we were with the service performed by Crisafulli Bros. staff. Our initial contact with your scheduling staff through the service technicians was a pleasure. Staff were courteous and knowledgeable. We certainly plan on calling Crisafulli Bros. again should the need arise."

- Ken and Gail



"This decision was a HUGE decision for overall product/price and desire to convert to natural gas and energy efficient boiler. On initial meeting with our sales representative we were very impressed with the knowledge and the fact that the system was what we desired in all elements. This was such a positive experience for us and we would ( and have ) highly recommend this company. The install was excellent and each person we dealt with was above and beyond our expectations. We cannot thank everyone enough. THANKY YOU, Scott, Dan and Nigel!"

- Charles



"As always the case, Noel did an excellent job repairing our faucet when he was at our home recently. He is always polite and professional…A real asset to your company."

- Patty

Crisafulli Bros. Proudly Serves the Entire Capital District, including:

Albany, Altamont, Averill Park, Ballston Lake, Ballston Spa, Berne, Bethlehem, Castleton, Chatham, Clarksville, Clifton Park, Cohoes, Colonie, Cropseyville, Delanson, Delmar, Duanesburg, East Chatham, East Greenbush, East Nassau, East Schodack, Feura Bush, Glenville, Glenmont, Guilderland, Kinderhook, Knox, Latham, Lebanon, Loudonville, Malden Bridge, Nassau, New Lebanon, Niskayuna, Niverville, North Chatham, Old Chatham, Poestenskill, Ravena, Rensselaer, Rensselaerville, Rotterdam, Schenectady, Schodack Landing, Scotia, Selkirk, Slingerlands, Stephentown, Stuyvesant, Stuyvesant Falls, Troy, Valatie, Voorheesville, Watervliet, West Sand Lake, Westerlo, and Wynantskill.

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