Serving Albany, Schenectady, & Troy Since 1939
We've Seen it All... We've Solved it All

Dear Members of our Community; Customers New and Old,

For more than 80 years Crisafulli Bros. has operated by the core values established by my grandfather, father and uncles, to do what is right by our employees, customers and the community that supports us. I am turning to these values as we face the difficult challenge of responding to the coronavirus (COVID-19).

Making decisions for our business, employees and families as conditions change so rapidly is challenging to say the least, but it is no surprise that our award-winning team have risen to the challenges and remain ready to serve you. As a business classified as ‘essential’ in our state and nation, we will continue to operate and provide plumbing and HVAC services as usual, including 24/7 emergency service. Our top priorities are to ensure we are available to meet our customers’ needs while also doing our part to protect our customers and employees and continue to serve the community.

With that in mind, below is some information on the actions Crisafulli Bros. has taken in response to the pandemic.

ALL team members are:

  • Being screened each day to ensure that they are not symptomatic and have not been in contact with someone that has tested positive for COVID-19.
  • Practicing social distancing! Our friendly staff will continue to provide you with Red Carpet Service and Solutions but no friendly handshakes for a while!
  • Washing their hands, disinfecting their cell phones, steering wheels, electronic devices OFTEN!
  • Frequently disinfecting their tools and equipment, wearing booties, gloves and masks.
  • Working from home if feasible. The vast majority of our office team is working from home in order to keep themselves safe and healthy but also to avoid exposing our technicians to anyone unnecessarily

What we are doing:

  • Sending emails to customers asking that they reschedule if anyone in the home has had symptoms or exposure to anyone with COVID-19.
  • Our dispatchers and customer service team are verifying that no one in the home has had symptoms or exposure to anyone with COVID-19.
  • Follow up emails are being sent to inquire if anyone has become sick or directly exposed to COVID-19.
  • Should an exposure occur, we assure you we will follow recommended steps by the CDC.
  • We are not allowing any sales representatives, visitors or guests into our building.

My heart and thoughts go out to the people who have been and will be affected by this unprecedented event and to the healthcare workers, local communities, and governments around the world who are on the front line working to contain this virus. I am also extremely grateful for our own team members who face the daily challenges of protecting themselves and our customers during this time.

I take the care and wellbeing of my team and community very seriously and will not do anything to jeopardize either. We look forward to serving you through these difficult times and long after this passes.

May you and those you hold dear be healthy and remain that way.

In this together,

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Andrea Crisafulli


See What Makes Us Unique

  • Family Owned & Operated Local Business with Over 75 Years of Experience

  • Committed to Delivering Unbeatable Customer Service

  • Voted The Capital Region’s Best of 13 Straight Years… and Counting!

  • Crisafulli Bros. was Named a 2018 Top Workplace

What Our Customers Are Saying

Hear From Our Satisfied Customers
  • “The install was excellent and each person we dealt with was above and beyond our expectations.”

  • “Stayed until 7:00 pm to get job done”

    Justin Albany, NY
  • “top notch”

    Denie Glenmont, NY, NY
  • “Excellent Professional Service”

    Carole Pascucci Troy, NY
  • “Professional workmanship”

    Michael K Colonie, NY
  • “Great Service from Shawn!”

    Frank M Delmar, NY
  • “Very professional, friendly, punctual and neat.”

    Kathleen Delmar, NY
  • “Our technician Noel was very thorough in his work!”

    Debbie Rexford, NY
  • “The entire experience was everything a customer could ask for!”

    Tom D. Clifton Park, NY
  • “Unbelievable service by Jarrod France. He explained everything expertly and went the extra mile. I was so very pleased”

    Claire B. Halfmoon, NY
  • “Jarrod: Service Tech review”

    Stace Loudonville, NY
  • “Speedy and Excellent Service”

    Tyece D. Albany, NY
  • “great”

    carol troy, NY
  • “Your positive customer service will extend way beyond my email.”

    Jack C. Albany, NY
  • “Did an outstanding job, polite, courteous, professional....A+”

    Gary Clifton Park, NY
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