Crisafulli Bros. Earns Esteemed 2015 Angie’s List Super Service Award


Award reflects company’s consistently high level of customer service

Crisafulli Bros. has earned the service industry-coveted 2015 Angie’s List Super Service Award, an honor awarded annually to approximately 5 percent of all the companies rated on Angie’s List, the nation’s leading provider of consumer reviews on local service companies. This is the fourth year in a row Crisafulli Bros. has received this recognition.

“Crisafulli Bros. is honored to receive this recognition from Angie’s List as we pride ourselves on delivering friendly, personal and attentive customer service. Our staff places great value on our customer relationships and treats every job or project, no matter the size, with the “Red Carpet Treatment” it deserves.” Andrea Crisafulli Russo, President

“It’s a select group of companies rated on Angie’s List that can claim the exemplary customer service record of being a Super Service Award winner,” said Angie’s List Founder Angie Hicks. “Our standards for the Super Service Award are quite high. The fact that Crisafulli Bros. has earned this recognition speaks volumes about its dedication providing great service to its customers.”

Angie’s List Super Service Award 2015 winners have met strict eligibility requirements, including earning a minimum number of reports, an excellent rating from their customers and abiding by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. Members can find the 2015 Super Service Award logo next to company names in search results on


Angie’s List helps consumers have happy transactions with local service professionals in more than 550 categories of service, ranging from home improvement to health care. More than 1.5 million paid households use Angie’s List to gain unlimited access to local ratings, exclusive discounts, the Angie’s List magazine, and the Angie’s List complaint resolution service.

For over 75 years Crisafulli Bros. has provided plumbing, heating and air conditioning design, installation, service and scheduled maintenance to our residential and commercial clientele. Founded in 1939, Crisafulli Bros. now spans three generations combining the pride and craftsmanship expected from a locally owned and operated family business with the resources and knowledge available from a large national company.

With over 100 employees and a fleet of over 70 vehicles, Crisafulli Bros. is one of the largest mechanical contracting companies in the Capital District. Crisafulli Bros. has consistently ranked high in consumer satisfaction and has been recognized as “Best Of” by the Times Union for the past nine years straight.

5 Steps to Prevent Pipes from Freezing

Preventing frozen pipes is of course much easier than dealing with them after the fact!   When pipes freeze, the water inside expands and the expansion leaves them at risk of bursting. This is of particular concern for those that winter in the warmer climates or are away for an extended amount of time.

Here are some steps to help prevent pipes from freezing during the winter months, especially if you are traveling.

  1. If you are planning to be out of town for an extended period of time, to prevent pipes from freezing be sure to turn off the main shut-off valve to your water supply and drain your faucets. If your home has separate shut-off valves for each outdoor faucet, do not forget to turn each one off as well as the main supply valve.  Remember to turn your hot water heater off before turning of the main water valve however.
  2. Another good rule of thumb to prevent pipes from freezing is Read more »

Heating System 101

Your heating system is a warming system that provides heat to your home or business from a primary heating appliance, typically a furnace or boiler often located in the basement or utility room. The heat is then distributed to other locations in the building through a network of pipes, tubing or ducts.

While central heating systems date back to the Roman Empire where they used what was called a “hypocost” which pushed warm air from furnaces throughout empty space under floors and through pipes in walls, today the most common types of central heating systems are “Dry Central Heating” (or “Forced Air”) and “Wet Central Heating” (or “Hydronic”). Read more »

How Long Should Your Hot Water Heater Last?

It would be nice to know when the time is right to replace your water heater before it springs a leak and causes an inconvenience or worse yet, damage to your home.  Typically a residential hot water heater lasts between 6 and 12 years.  Beyond 12 years, you are on borrowed time! The longevity of your tank is affected by things like the type of water running through it and whether you have maintained a schedule of draining and flushing the tank every year as recommended by tank manufacturers.  In reality, this is seldom done by homeowners.  Congratulations if you are among those that do!

Water heater problems normally become self-evident:  you turn the hot water faucet on and it fails to summon hot water, you see dripping or puddles near the water heater or the tank emits unusual gurgling or popping sounds. These are the most common warning signs that your hot water heater is likely in need of replacing.

If you determine you have some of these warning signs you have time to review your choices of type, size and model rather than rushing to find a replacement on a Friday night after it has leaked all over your home.

Here are some signs that you may be ready for a new hot water heater:

  • AGE: On average, your hot water heater should last anywhere between 6 to 12 years.
  • WATER: When you use your hot water, does the water look a bit tinted?  If so, there may be rust in your water heater, this is likely an indicator that your water heater is showing signs of wear and may begin leaking.
  • GURGLING or POPPING: These noises are caused by the buildup of hard water sediment heating up inside your water heater tank.
  • MOISTURE: Look around the base of your hot water heater for dampness, this may be a symptom of a slow or intermittent leak.
  • COLD WATER: An unexpected cold shower is not only bad way to start your day, it’s an indicator that your hot water heater needs to be checked out by a professional.
  • PUDDLES:  It’s time to call Crisafulli Bros., to look into replacing your water heater ASAP!

What kind of hot water heater do you need?
These are some key questions you should consider in your decision making process.

  • Are you looking to invest in a conventional or tankless hot water heater?
  • How many gallons of hot water do you need during peak usage?
  • How many users are in your home? It has likely changed since your last installation.

To help you better answer these questions and find the right hot water heater for your home, contact us at your convenience.  We’ll gladly provide you with all the information you need to make an informed, educated decision.

Programmable Thermostats – Save 10%-15% on your Heating & Air Conditioning Bills

In today’s economy, every dollar counts – especially when it comes to the rising cost of energy. Did you know that programmable thermostats are one of the most reliable energy savers available? With the high temperatures that are often synonymous with summer a small investment in this type of device makes perfect sense.

A programmable thermostat is designed to adjust your home’s temperature automatically to save energy when your family is sleeping or away from home. If used appropriately, a programmable thermostat can save you up to 10% – 15% on heating and cooling costs by simply adjusting your thermostat 10°–15° (plus or minus) for eight hours. Read more »

Winter Safety Information from Crisafulli Bros.

Crisafulli Bros. was featured on ABC WTEN – News 10 with important safety information for those experiencing frozen pipes. If you need help with your home’s heating system or have a plumbing emergency, Crisafulli Bros. is here for you 24/7.


Furnace Repairs? Albany,NY…Winter is Here!

Whether we’re ready or not New Yorkers, winter is here. Temperatures have dropped dramatically and the nights are getting significantly colder. If you haven’t already done so, now is the time to inspect your furnace and heating system and make any necessary repairs to ensure your furnace is running in top-notch condition.

With the rising costs of utilities, few people know that you can cut over 20% from your heating bills this winter by simply cleaning or replacing your furnace filter and calling in a reputable, local New York heating professional for seasonal furnace maintenance. Let’s look at the facts: You are 70% more likely to need Read more »

Why is my Home so Dry? Do I Need a Humidifier?

Does the air in your Albany, New York, home always feel dry during the winter months? Do you wonder if a humidifier would help? Are you worried that the dry air is affecting your family’s health? Dry air in your home may be more of an issue than you realize.

During the summer, the warmer air holds moisture but during the winter months cold dry outside air infiltrates the house and couple that with the fact that we heat our homes causing hot air to rise and the dry colder air to settle into the lower areas of your house.  This is what causes the house to feel so dry. Read more »

Why Schedule A Heating System Tune Up?

Scheduling your heating system tune up is well worth the investment -   especially if the technician discovers something which may have stopped functioning during one of the coldest nights of the year or in the middle of night or weekend.  Similar to having your oil changed and your tires rotated, your heating system needs to be maintained to insure it is operating safely, efficiently and properly.  Annual tune-ups also help to reduce your energy bills and extend the life of your heating system.

According to ENERGY STAR, as much as half the energy utilized in your home goes to heating and cooling your living space.  Keeping up with routine heating and cooling system maintenance reduces your energy use and cuts your utility bills.

My Heating System Seems to be Operating Just Fine… 

Unless your heating system is making strange noises or showing obvious signs it’s malfunctioning, homeowners generally assume it’s operating correctly and efficiently.  Unfortunatley, that is not always the case; our professional heating technicians know what to look for before it evolves into a serious and costly repair.

If you haven’t done so already, call now to schedule your annual tune up at a time convenient for you!  (518)449-1782.

Annual tune ups typically include the following:

  • Airflow checked for correct temperature
  • Check flue and draft
  • Verify operation of high limit control safety
  • Verify operation of gas valve
  • Check zone controls
  • Check ignition and starting
  • Check and tighten electrical connections
  • Measure volts and amps
  • Check thermostats
  • Drain condensate trap and visually inspect condensate drain.
  • Verify condensate pump operation
  • Inspect flame sensor (clean if needed)
  • Visually inspect heat exchanger
  • Clean and tune burner assembly
  • Light cleaning of Furnace/Boiler

The Importance of Changing Furnace Filters

Any qualified Albany HVAC expert will tell you that the easiest, yet most important way to ensure your system works efficiently is to change your furnace filters regularly.

As much as half of the energy used in your home is from your heating and cooling system.  Therefore proper maintenance of your system not only prolongs its life, but has a significant impact on your utility bills and comfort. Read more »