Serving Albany, Schenectady, & Troy Since 1939
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Reviews

What Our Customers are Saying
  • Impeccable service by John Flint
    Justin
    Glenmont NY
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    “Great service, great guy. Very personable and welcoming. Phenomenal.”

    Justin

    Glenmont, NY

  • Excellent
    Susan
    Delmar NY
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    “Service call was answered by Dean and I must say I was impressed by his professionalism, knowledge, and attention to detail. Great service,”

    Susan

    Delmar, NY

  • We couldn't be more pleased.
    Jodi
    Niskayuna NY
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    “Five stars to Jesse Barnes. We received wonderful service. He did exceptional work installing a new water heater.”

    Jodi

    Niskayuna, NY

  • Great experience
    Gil K
    Troy NY
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    “Exceptional service. Matt was professional and very knowledgeable.”

    Gil K

    Troy, NY

  • Exceptional - 10 Stars !
    Konnee F
    Colonie NY
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    “From the very first walk-thru, to the estimate and options, CB reps made the boiler replacement much less stressful than I ever expected. Tom was detailed and transparent, which made my selection a thoroughly informed one. Cody, Zach & Eric communicated with me thru every step of the installation. They were patient with my questions, professional, worked in sync with each other as a true team, very personable, and timely. This was the smoothest service experience I've ever had over the 33 yrs in this home. I am thrilled with how well the process was handled, and the end result is beyond my expectations. 10 stars CB !”

    Konnee F

    Colonie, NY

  • Great customer service!
    MariaMc
    Clifton Park NY
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    “Great service by Dave Herbert! He explained everything and was so knowledgeable. Having him work in our house felt like I had a neighbor helping us! Outstanding service!”

    MariaMc

    Clifton Park, NY

  • Great Service
    Chris D.
    East Greenbush NY
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    “Had them come out for an estimate for a new outdoor faucet and they scheduled the install for the next morning. They also re-did the guts of a toilet that was running nonstop for less than the original estimate of just the faucet. Dean was very courteous and professional and was great with my dog while he was here. I highly recommend Dean and Crisafulli Bros.!”

    Chris D.

    East Greenbush, NY

  • Unbelievable service by Jarrod France. He explained everything expertly and went the extra mile. I was so very pleased
    Claire B.
    Halfmoon NY
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    “Had the best service ever. He explained everything so that I could understand. Jarrod was terrific and I will use Crisafulli from now on.”

    Claire B.

    Halfmoon, NY

  • 10
    Ken W.
    Albany NY
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    “I had the pleasure of working with both Mike Ford and Mike Sedgewick last week for a plumbing problem at the Print Production Facility. I deal with many vendors throughout the year and I will say I was thoroughly impressed with the Mike & Mike Duo! They were professional, knowledgeable, and very clean as they went about the (messy!) job of clearing a backed up drain. They are consummate professionals who I would recommend 10 out of 10 times. If you have a dirty job, don't call Mike Rowe, call Mike Ford and Mike Sedgewick of Crisafulli Brothers!”

    Ken W.

    Albany, NY

  • Outstanding Service
    Beth L.
    Latham NY
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    “John Flint did an excellent job. I needed emergency service on a Sat. evening. He communicated clearly when he would be arriving, fixed the problem quickly, and took a lot of time to explain the problem, and make sure I understood what was needed. Very professional. Would highly recommend.”

    Beth L.

    Latham, NY

  • A great customer experience
    Philip C.
    Ballston Lake NY
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    “A great customer experience! Tom and Ravan were very professional, courteous and absolute gentlemen! I highly recommend Crisafulli Brothers for air conditioning installation!”

    Philip C.

    Ballston Lake, NY

  • Unmatched Quality
    Robin Conrow
    Selkirk NY
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    “First of all, the professionalism that was displayed by the company as a whole was phenomenal. When John first arrived, he put us at ease after what had been a really trying ordeal with our kitchen ceiling falling onto the kitchen floor while we were on vacation due to some leaking pipe issues in the bathroom above. He went through the entire house's plumbing system to make sure that we wouldn't be in this same predicament again and we really appreciated that. John explained the problem at hand with candor and made his suggestions for repairs to fix the issue as well as suggesting we repair a few other areas that were of concern. He came back that afternoon and began repairs and finished the following day with the help of an assistant. John explained things as he went along and was always courteous and polite throughout the whole encounter. He couldn't say enough good things about his employer which was very reassuring to hear when using a company. We would like to thank Crisafulli Bros. and John Flint for such a great job well done!”

    Robin Conrow

    Selkirk, NY

  • Great Service
    Barbara P
    Albany NY
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    “Jesse was very knowledgeable and professional. From the first call to the installation this company was great.”

    Barbara P

    Albany, NY

  • Excellent, very pleased!!!
    Mike
    Albany NY
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    “Excellent! We are so pleased with Crisafulli Plumbing, and especially our tech Timothy! We can’t say enough good things about him. He showed up on time, was polite and courteous, he explained what he was going to do and our options based on how things went. But best of all he fixed all of our multiple plumbing issues and everything works great. I have not hesitated to recommend Crisafulli plumbing to friends and neighbors but now I’m going to include Timothy in that recommendation. Over the years Crisafulli has unplugged the kitchen drain, replaced the hot water tank, replaced a bathroom faucet, a wax ring on a leaking toilet, and this week in a house we are selling Timothy replaced the dried out guts in 3 toilets, replaced a bathroom faucet, shut the water off in the street and replaced the shut offs to the main. Well done Timothy, well,done, and Crisafulli our hats off to you! One last thing, we called for a appointment on Monday and they came on Wednesday, so how’s that for service!!!!”

    Mike

    Albany, NY

  • Vallee
    Mark
    Niskayuna NY
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    “Jesse, did an awesome job. 10 years ago when Crisafulli Bros installed what was taken out it was a 2 man job. Jesse was a 1 man show. He was professional, answered all my questions. The installation was extremely clean and neat. Great Job!”

    Mark

    Niskayuna, NY

  • Wayne was GREAT
    Alan
    delmar NY
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    “I had a major problem with my shower, and Wayne was just awesome in fixing it. Almost 40 years old, he replaced it all with the skill that was absolutely great.”

    Alan

    delmar, NY

  • Wonderful, thoughtful and thorough!
    Harriet T.
    Albany NY
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    “Wayne Kelley worked for us on 7-24-2019. He was wonderful. Thoughtful and thorough, being careful to explain what he was doing and what were our options. When we need Crisafulli, I would want him to come.”

    Harriet T.

    Albany, NY

  • Very professional
    Kathleen
    Cambridge NY
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    “I always feel comfortable that this company will be there when you need them. Always confirm their appointments prior to the day they are to arrive and the tech will call you before he comes to the door.”

    Kathleen

    Cambridge, NY

  • Courteous and professional
    Rebecca
    Albany NY
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    “Steve and John installed our new water heater today. It was a lengthy and challenging job. They were courteous and professional throughout the day. A pleasure working with them.”

    Rebecca

    Albany, NY

  • Great Job
    Vincent
    albany NY
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    “The work men were courteous and professional. They replaced a very old Oil Boiler / Furnace with a new one. The work was done timely. A beautiful job. Very Satisfied. Thanks.”

    Vincent

    albany, NY

  • Fantastic job. Great team.
    Nancy R
    Halfmoon NY
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    “Today our a/c was installed by Eric and George and Jason came to make sure the job was being done. They all did a fantastic job. They are all very professional and very personable. Thank you so much for sending such a terrific team to do the work at our house.”

    Nancy R

    Halfmoon, NY

  • Great job, John. Thanks.
    Mabel & Tom
    Ballston Lake NY
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    “We appreciated the hours John worked in our house to install all new under the kitchen sink plumbing and connecting the disposal, sink, faucet, etc. Excellent job.”

    Mabel & Tom

    Ballston Lake, NY

  • Thanks Jeff for great work!
    Cheryl
    Watervliet NY
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    “Jeff did an outstanding job and solved my plumbing problem.”

    Cheryl

    Watervliet, NY

  • Highly recommended
    Curt
    Albany NY
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    “I have used Crisafulli Bros a few times over the years, I have been pleased with their work. Steve Fitzpatrick was my technician on a recent project and he did a great job. I highly recommend him.”

    Curt

    Albany, NY

  • Genuine People
    Diane
    Albany NY
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    “Brad Coons was so helpful and expertly guided a trainee through servicing our AC system. Brad also placed calls to his home office to obtain assistance and resolution of another item. He went over and above to help me..who does that anymore? Crisafulli does!”

    Diane

    Albany, NY

  • Jarrod: Service Tech review
    Stace
    Loudonville NY
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    “Jarrod, the HVAC Service Tech who assessed my air conditioner today was very knowledgeable and polite. We just moved to a home that was built in the late 1930's; so it was very complicated to decipher the A/C units outside and on the roof. He knew there was a second unit, of which we were not aware. He found it on the roof by using "Google Maps;" and he went up to see if it could be repaired. As this is an older home, the wiring, several thermostats, etc. make this evaluation very complicated. Jason, a Comfort Specialist" who was also knowledgeable and nice, arrived; and together they reviewed my options. I feel they were honest about my need to upgrade. Jarrod stayed to adjust his notes based on Jason's findings. I would highly recommend Jarrod as a Service Tech! And, I also feel Jason will give me an honest cost appraisal.”

    Stace

    Loudonville, NY

  • Quality service
    Lisa
    Clifton Park NY
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    “This is the 2nd time I have used Crisafulli brothers for 2 separate issues. Both times I called with what I considered to be emergency situations and they were able to send someone out the same day. Within a few hours of calling, the technician Matt arrived at my home and was able to resolve the issue within a couple of hours. Matt was very respectful of my home and took the time to answer all of my questions. He was very knowledgeable and patient and I felt comfortable having him working on my home. I will use Crisafulli again!”

    Lisa

    Clifton Park, NY

  • 100% Satisfied!
    Brian P.
    Cohoes NY
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    “Had a new HVAC System installed and what an outstanding job CrisafulliBros.'s entire team performed. From the initial review and estimate through the completed installation, this company is professional and takes pride in the work they provide, always having my satisfaction in mind. Highly recommend!”

    Brian P.

    Cohoes, NY

  • Well Done!
    Lucy P
    Albany NY
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    “Dean B. did a great job and is very personable! Would recommend his skill to anyone....”

    Lucy P

    Albany, NY

  • Professional service
    Diane
    Glenmont NY
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    “Jarrod France serviced my furnace today. I found him to be very knowledgeable and thorough in his assessment and cleaning of my furnace. He explained everything he was doing and how everything worked. He was very pleasant and friendly. Good job Jarrod.”

    Diane

    Glenmont, NY

  • Professional, expert workmanship
    Barb C.
    Mechanicville NY
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    “Steve Messina great choice for HVAC service...red carpet only way to go!”

    Barb C.

    Mechanicville, NY

  • Red Carpet All The Way!
    Anthony C
    Castleton NY
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    “I had the pleasure of having Dean Bliven, Plumbing Service Technician provide me the Red Carpet Service I have come to expect from CrisafulliBros. I was not disappointed. He offered me a number of options and explained everything he would be able to do and was mindful of the costs involved. Dean was friendly, knowledgeable and experienced; he provided details of the progress as the project advanced. Importantly, I felt that I was respected and in exceptionally qualified hands and that I could trust the outcome; Superior performance, reasonable price, respectful and informative interactions....truly Red Carpet service all the way - Tony C”

    Anthony C

    Castleton, NY

  • Couldn't be happier with their service
    Brian
    Troy NY
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    “I cannot tell you how happy I've been with the service I've received from Crisafulli....yesterday I had my ductwork cleaned & some ductwork replaced.....Shawn & Cody came to the house were very cordial & professional & answered my numerous questions with the utmost courtesy....they went about their work diligently and the outcome could not have been better...can't thank them & Crisafulli enough for another job well done!”

    Brian

    Troy, NY

  • Excellent Work!
    Katy
    BALLSTON LAKE NY
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    “The service was excellent from beginning to completion. Mike was thorough and proficient with investigating all our concerns, locating the problems, and damage control. We are happy with a job well done! Thank you Mike Sedgwick!”

    Katy

    BALLSTON LAKE, NY

  • Stayed until 7:00 pm to get job done
    Justin
    Albany NY
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    “After my bathroom shower faucet stopped working, Jeff from Crisafulli Bros came over only a few hours after my call and replaced it. It was a big job and required a lot of water pipe cutting and soldering. Although the job took many hours of work, Jeff refused to leave until 7:00 pm when it was finished. He repeatedly stated that he wanted to make sure I was able to take a shower the following morning. I greatly appreciated Jeff’s commitment, positive attitude and quality work.”

    Justin

    Albany, NY

  • Great job!
    Karen
    Watervliet NY
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    “Called this morning to have my faucet changed and he came this afternoon. Did a great job. Very personable and knowledgeable. Thank you so much!”

    Karen

    Watervliet, NY

  • All around AWESOME company
    David F
    West Coxsackie NY
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    “Our A/C quit fall of 2018. Called a few places for repair estimate or replace estimate. Crisafulli Bros was competitive in pricing for a replacement A/C with a heat-pump. The entire install team: Tommy, Cody, Zach, Rich, Gnish, Matt were awesome. Very professional - respectful, polite. I would hire these guys any day. Had a little hiccup with the relay for the boiler and heat-pump. Matt and Jason came back the next morning and fixed the issue. Again - very profession and respectful. Even on the phone they were great. That's where it starts, but does not end there. Crisafulli Bros is an awesome company. You can tell they value their employees and customers. Thank you Crisafulli Brothers....”

    David F

    West Coxsackie, NY

  • Golden Standard
    Gary
    Albany NY
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    “Again this spring had my maintenance done on my A/C. Work completed in a very efficient, professional, timely manner. HVAC Tech Walter very knowledgeable, informative and personable. This Red Carpet customer received Gold Standard service!”

    Gary

    Albany, NY

  • Brad delivered superior service.
    Marcy S.
    Niskayuna NY
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    “Last Friday April 19, Brad came to service my furnace. He was prompt, courteous and professional. He knew his stuff. I recommend Crisafulli to everyone!”

    Marcy S.

    Niskayuna, NY

  • Great installation
    Robert Smith
    Ballston Spa NY
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    “Mike, Eric and Anthony did a great job of installing a new heating and cooling system in our home today. Great customer service, fast and explained everything.”

    Robert Smith

    Ballston Spa, NY

  • Thanks
    KEN
    Niskayuna NY
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    “Jarrod F. - excellent job! Jarrod was informative, took time to answer questions and provided loads of information.”

    KEN

    Niskayuna, NY

  • "Attention to Detail"
    Michael Paris
    WATERVLIET NY
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    “John Flint, Plumbing Service Technician did an amazing job upgrading several of our plumbing fixtures exactly as we requested. We were most impressed by his attention to detail.”

    Michael Paris

    WATERVLIET, NY

  • Good work
    Barb Caso
    Mechanicville NY
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    “Just had plumber Jesse Barnes come out to fix leak on water heater...respectful, professional...and fixed problem explaining all!”

    Barb Caso

    Mechanicville, NY

  • Very pleased (...and relieved)
    Lynn M.
    Rexford NY
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    “Had no heat and feared our furnace had aged out. Service rep quickly diagnosed the problem, took the time to fully explain what the issue was within the context of how the furnace works, and he then fixed it with a part he had on hand. He was very knowledgeable, as well as being considerate when coming in and out of our house.”

    Lynn M.

    Rexford, NY

  • Professional and knowledgeable
    D. Venson Bey
    Troy NY
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    “Had plumbing situation and Eric was very professional and knowledgeable. Great service.”

    D. Venson Bey

    Troy, NY

  • Hot Water Heater Replacement
    Marian B
    East Greenbush NY
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    “Had a leaky shower head, and a 14 year old hot water heater in desperate need of replacement. Called Crisafulli Bros and the next day Dave Dayter arrived onsite, he did an excellent job of quoting the replacement, answering all my questions and ensuring that I was informed of all my options. At the end of the day I had both issues taken care. I plan to have them service my AC and furnace as well, an excellent company to deal with.”

    Marian B

    East Greenbush, NY

  • Top of the line service men
    TammyLyn
    Halfmoon NY
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    “Amazing service...needed emergency furnace work twice at crazy night hours...”

    TammyLyn

    Halfmoon, NY

  • Excellent Professional Service
    Carole Pascucci
    Troy NY
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    “Jesse came to repair my shower faucet due to no hot water and an issue I had with defective gasket in my hot water heater. He solved the issues, very professional , quite pleased with his knowledge and corrective action. Thank you , Carole Pascucci”

    Carole Pascucci

    Troy, NY

  • Excellent Service
    Bob
    Albany NY
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    “We purchased a new HVAC unit from Crisafulli Bros. The purchase was quick and easy. Michael Ormsby and his crew were excellent. The heat is on!! Thanks”

    Bob

    Albany, NY

  • Excellent Service
    Bill M
    Albany NY
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    “My heat stopped working. Called and a technician was sent right away. Jarrod came and diagnosed the problem. Wasn't easy to find but he stuck with it. Because of cost and having a really old system, I decided to replace it. Jason from sales came right out and set me up the next day. Crew came and did a great job with the install. Very positive experience. Happy to be a Red Carpet member.”

    Bill M

    Albany, NY

  • Excellent service!
    Mary Anne
    Albany NY
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    “Jarrod performed our annual boiler tuneup and discussed options for rerouting our air intake/exhaust. He is very knowledgeable, explained everything well and was extremely pleasant. It was so nice to meet someone dedicated to his job and eager to assist customers.”

    Mary Anne

    Albany, NY

  • You guys are a lifesaver.
    GEORGE Z.
    WYNANTSKILL NY
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    “Called in the AM and tec arrived within an hour, fixed the problem at a reasonable cost. Have been using this company for several years and never disappointed with the service!”

    GEORGE Z.

    WYNANTSKILL, NY

  • Speedy and Excellent Service
    Tyece D.
    Albany NY
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    “I was fortunate to get a technician out the same day I called. Jeff came in and assessed the problems accurately and was out the next day to conduct the repairs. Jeff was professional, informative and fast. I’m very pleased with his work and appreciate the company’s quick delivery of service. I will be using them for all of my future repairs.”

    Tyece D.

    Albany, NY

  • Great Service!
    Tom
    Albany NY
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    “Had a new toilet installed today. Couldn't ask for better service or a more competent plumber! Thank you Jeff H, a pleasure to work with you.”

    Tom

    Albany, NY

  • Leak
    Melissa
    Delmar NY
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    “I own a house in Delmar New York. A neighbor let us know that there is water coming up from the ground behind our house and the sump pump was continually running. The water was coming up from the ground so much that it was flooding on to their land. Turns out that the main line in the house had a leak. I had called probably five other plumbers and although they came highly recommended they could not come the same day. Crisafulli has so many people on staff that they were able to come the same day. Timothy Gross is the plumber that came (after hours on a Saturday) and also took five or six phone calls from me as well including a conference call with my contractor. He was so patient and professional it was really refreshing. I would never hesitate to call them again!”

    Melissa

    Delmar, NY

  • Delivers professional service consistently
    Den
    Glenville NY
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    “We had the need of Dean Bliven's expertise twice in recent months. He was knowledgeable and patiently explained what needed to be done. I would recommend Crisafulli Brothers and I have done so to family and friends.”

    Den

    Glenville, NY

  • Technician was super!
    Slattery
    Troy NY
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    “If I were to rate the service from 1-5, five being the best it could have been in terms of professionalism, knowledge, and expertise, I would rate today's service call a big 5.”

    Slattery

    Troy, NY

  • A frozen pipe burst!
    Adam B
    Cohoes NY
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    “John just finished up. A frozen pipe burst! As usual, John was fantastic. Empathetic to the situation and understanding of our needs. All options were clearly presented BEFORE any work was done. He did not leave until the job was done and done correctly. John is an asset to this company and consider yourself lucky if he is your technician. Thank you again”

    Adam B

    Cohoes, NY

  • Excellent Service
    Ron
    Schenectady NY
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    “Called about a maintenance issue with my furnace and they were very prompt to respond. Service technician (Matt) was very knowledgeable and friendly and went out of the way to diagnose and repair the issue. I would highly recommend them and will be using them for future service.”

    Ron

    Schenectady, NY

  • He gave us some quotes
    Patricia
    Delmar NY
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    “Dave was great, helpful, fixed our problems gave us some quotes for future work etc Love the booties! Keeps the dirt off your floors!”

    Patricia

    Delmar, NY

  • Professional workmanship
    Michael K
    Colonie NY
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    “Fast response, technicians were thorough and cleaned up after. Thanks, Mike”

    Michael K

    Colonie, NY

  • Thorough, courteous, professional
    Marcy
    Niskayuna NY
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    “I came home from work today to a cold house. From the call to the service center who quickly connected me to service technician Matt Carr it was a great experience. Matt called and told me when he’d arrive. He thoroughly and quickly diagnosed the problem. He was courteous, knowledgeable and professional. What an excellent addition to the Crisafulli team. Thanks again everyone!”

    Marcy

    Niskayuna, NY

  • Our technician Noel was very thorough in his work!
    Debbie
    Rexford NY
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    “Noel came out to fix a clog in our kitchen sink. He was very professional and super friendly. He knew how to fix the problem immediately! He also gave me helpful advice to avoid future problems. Thanks for a positive experience Noel!”

    Debbie

    Rexford, NY

  • Amazing service and delightful customer connection!
    Allie
    Albany NY
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    “John and his trainee Robert did not leave our house until our emergency was completely taken care of. Courteous and professional to the hilt! With deep appreciation, we thank you so much.”

    Allie

    Albany, NY

  • The best in the business. I refuse to call anybody else.
    Adam S.
    Clifton Park NY
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    “I woke up this morning to no heat. My boiler wasn’t working properly. I called CB and they sent a technician (John M.) out immediately. John was the most informative, friendly professional I could hope for. Having small children and no heat was stressful, but he put my mind at ease within minutes of meeting him. He explained the problem and discussed my options in a way I could easily understand. I cannot say enough good things about him. If I decide to replace the whole boiler, I will beg them to send him out again. He is was fantastic!”

    Adam S.

    Clifton Park, NY

  • Did an outstanding job, polite, courteous, professional....A+
    Gary
    Clifton Park NY
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    “Furnace maintenance and tune up....Jarrod F. Did an outstanding job, polite, courteous, professional....A+”

    Gary

    Clifton Park, NY

  • Very responsive and professional
    Robert
    Loudonville NY
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    “Crisafulli's service technicians are very knowledgeable and polite. They have been servicing our HVAC equipment for 20+ years. Highly recommended.”

    Robert

    Loudonville, NY

  • I was very impressed with how quickly our problem was addressed. My husband and I were unable to be at our house. Dean was extremely professional and did a thorough job coming up with a solution. Crisafulli Bros. Is a first class business.
    Robin
    Selkirk NY
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    “Our issue was addressed very quickly. Dean reached out to my husband who was out of town to see if my husband had any questions. My husband was very confident that the job would be professionally completed. When I arrived home everything was neat and in order and working again. We were truly given the red carpet treatment! Many Thanks to all at CB!”

    Robin

    Selkirk, NY

  • From initial phone call to job completion, an associate that was pleasant, knowledgeable and didn't mind the kids running around, 2 hours and 30 minutes!!!
    Adam
    Cohoes NY
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    “I called at about 8:20am to inquire about having a couple pipes removed from my kitchen. Scheduled an appointment for that same day. I was thrilled. I was even more pleased when I received a phone call about 30 minutes later letting me know they had an earlier appointment available. From initial phone call to job completion, an associate that was pleasant, knowledgeable and didn't mind the kids running around, 2 hours and 30 minutes!!! I'll never use another company with service like this! Thank you.”

    Adam

    Cohoes, NY

  • The plumbers were on time, expert professionals and were only 1 cent off from the estimate when the job was completed.
    Pat & Den
    Schdy county NY
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    “We were very pleased with our service. The plumbers were on time, expert professionals and were only 1 cent off from the estimate when the job was completed.”

    Pat & Den

    Schdy county, NY

  • Wouldn’t leave until I was satisfied with the 100% free service !
    Frank
    Ballston Spa NY
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    “Wayne did an outstanding job today replacing 2 faulty sump pumps that were installed just 4 weeks ago, he apologized and wouldn’t leave until I was satisfied with the 100% free service ! Thank you again Wayne for making a bad situation as plesent as possible !”

    Frank

    Ballston Spa, NY

  • Tim G. was amazing! He was very professional and knowledgeable.
    Lisa
    Cohoes
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    “Tim G. was amazing! He was very professional and knowledgeable. I also love the fact that your company uses booties and the ‘red carpet’ for the toilet... major bonus for those of us who don’t wear shoes in our homes and like to keep things clean!”

    Lisa

    Cohoes,

  • Many thanks to Crisafulli Brothers.
    Ed
    Schenectady
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    “Many thanks to Crisafulli Brothers. We are pleased with the exceptional service from Dean Bliven today. He replaced two toilets, a p-trap on a pedestal sink, washing machine hoses with steel braided triple-ply hoses, water pressure reducing valve and installed a thermal expansion tank above our hot water tank. His knowledge, skill, professionalism and dedication was apparent as he conducted a thorough in-house inspection of our residential home plumbing infrastructure.”

    Ed

    Schenectady,

  • Very polite and knowledgeable.
    Teri
    Albany NY
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    “Noel did an excellent job of replacing my kitchen drain and faucet. He was very polite and knowledgeable.”

    Teri

    Albany, NY

  • The quality of Steve’s work and service is fabulous!
    Carol
    Clifton Park NY
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    “The purpose of my review is to let you know what a great job Steve Messina did with the annual service on my heating system and hot water heater on Tuesday, October 30! The quality of Steve’s work and service is fabulous! And he made some good recommendations for me to consider in 2019 - which I do appreciate and will take action on I respect and trust Steve - not only for his work - but because he is courteous to me and my home, and of utmost importance to me - to my two dogs.”

    Carol

    Clifton Park, NY

  • Thanks for being a great company.
    Kathy B.
    Albany NY
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    “Your company is awesome we had a serious problem with our upstairs bathroom several years ago and there was water pouring through our lights in the downstairs kitchen I called and one of your techs came from Albany in 45 minutes. Thanks for being a great company, I knew it had to be run by a woman! Happy Spring, we are thankful we did not get any flooding we are in Perth NY and the house is on a hill so we get a slight water issue in the basement but nothing like our neighbors went thru with the rain. We did, however, get 28" of snow this past winter, all in one day. At least EMO was calling and telling us to stay off the roads.”

    Kathy B.

    Albany , NY

  • The whole crew stayed until it was resolved to our satisfaction
    Gene W.
    Westerlo NY
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    “My wife and I just celebrated our 44th wedding anniversary. In all those years, we have never been treated so well with a quality product and staff who presented as experts in their field, knowledgeable in all aspects of their product, accommodating to our every concern and they cleaned up as it they were never there. A particularly telling instance was when they were almost ready to leave, a complication arose with a noise factor in the return area. It would have been a source of repetitive annoyance. The whole crew stayed until it was resolved to our satisfaction (even the job captain who was therefore late getting to a wedding dress rehearsal dinner!)”

    Gene W.

    Westerlo, NY

  • We appreciated his professionalism and wanted to share our thoughts with you.
    Michael & Elizabeth C.
    Albany NY
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    “We are always pleased with the service we receive from Crisafulli Brothers, but we wanted to let you know that we received exceptional service from Steve Messina this morning. He arrived on time and from the moment he started, it was clear he was knowledgeable and meticulous. He worked diligently and checked every aspect of our air conditioning system. We appreciated his professionalism and wanted to share our thoughts with you.”

    Michael & Elizabeth C.

    Albany, NY

  • Thank you so much for working so hard for our company.
    Taylor B.
    Broadway National NY
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    “Hi, I have a favor, please have every other vendor I work with be like you guys! Your techs always call to check in and provide all information and you gets have fantastic response time. We had a in office meeting regarding the status of the target account and I have stated multiple times, that your company will help us achieve more stores in that area! Thank you so much for working so hard for our company, it's not every day you find vendors who work as hard as Crisafulli Bros.!”

    Taylor B.

    Broadway National, NY

  • We are very satisfied customers who stand ready to respond to any caller seeking a reference for your services.
    Ed & Claudette S.
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    “First of all from the moment I called the main office number for your company I was greeted with professionals who addressed my concerns and scheduled an appointment with Comfort Specialist, Keith, who presented himself in a professional and informed manner. He listened to my position and responded to each and every item of concern with expert information. I was truly impressed with him over all the other representatives that I met with from various other companies. An install date was provided to meet our personal needs. I would also like to acknowledge the installers: Justin, Tom, & Zack who were polite, professional, thorough, informative, and responsive to our questions, they were neat and orderly and left our home in proper order. Crisafulli Bros. should be proud of these individuals who represent your company in a high standings. My wife (Claudette) and I want you to know we are very satisfied customers who stand ready to respond to any caller seeking a reference for your services.”

    Ed & Claudette S.

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  • Your positive customer service will extend way beyond my email.
    Jack C.
    Albany NY
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    “Visiting yesterday for the first time and introduced by a family member to your service I want to compliment the unexpected personal service experienced from the receptionist to Leslie who solved my battery problem to the service department. Having experienced many heating and a/c vendors over a period of years your positive customer service will extend way beyond my email.”

    Jack C.

    Albany, NY

  • Thank you for hiring and supporting professionals such as Quentin and Mike.
    Karen & Gary B.
    Troy NY
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    “Dear Andrea, Today at 8:40, I called your office about our blocked sewer line. By 12:15, it was fixed by Quentin and Mike. These gentlemen were business-like and professional in every way. About 3 years ago, this same line was clogged and I called one of the "Rooter" services. Almost $2000.00 and 13 hours later, I still had a clogged line and was basically in the same place, but a lot poorer. Thank you for hiring and supporting professionals such as Quentin and Mike. We now know who to call. We are so pleased with the timeliness and the results. Thanks again,”

    Karen & Gary B.

    Troy, NY

  • My husband and I are most grateful for the courtesy and efforts on our behalf.
    Nadine
    Albany NY
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    “My husband, and I have been long term customers of your company. I am writing to let you know of recent assistance and guidance from two of your employees: Tiffany and Terrence in connection with our sale of the above Downtown row house. We were working through the inspection contingency and I contacted Tiffany to confirm Crisafulli’s availability to assist us with any issue arising. She confirmed this as well as put us in touch with Terry who refuted inflated claims of the purchaser’s contractor. This transaction successfully closed in late August. Both Tiffany and Terry are fine examples of the quality and resourcefulness of your company and its employees. My husband and I are most grateful for the courtesy and efforts on our behalf. Thank You!”

    Nadine

    Albany, NY

  • Many companies talk about service, you provided it. Again, thank you for a job well done.
    Michael P.
    East Greenbush NY
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    “On behalf of Holy Spirit School, I would like to thank Crisafulli Brothers Plumbing and Heating for the quick and efficient replacement of a roof top heating unit in our Middle School. The problem was diagnosed quickly and professionally by repairman Gary on Tuesday. I met with Comfort Specialist Scott Jones, on Wednesday. The unit was installed by service specialists Dan and Sean on Thursday. We did not have to close school or have any interruption to our educational programs. As a matter of fact, our students learned quite a bit about cranes as our students watched the installation of the unit from their classroom windows. Many companies talk about service, you provided it. Again, thank you for a job well done. Servire cum Laetitia,”

    Michael P.

    East Greenbush, NY

  • I would like to thank you for your excellent service.
    Dave A.
    Albany NY
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    “My grandfather, father and I have used your service for over 70 years. You recently replaced my steam boiler in my home and I would like to thank you for your excellent service, pricing and quality workmanship. Again, thank you for your customer service.”

    Dave A.

    Albany, NY

  • Very professional, friendly, punctual and neat.
    Kathleen
    Delmar NY
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    “Best service call for me to date. Very professional, friendly, punctual and neat. Also upgraded pipes and fittings to meet code. Took the time to show me important features of the new water heater, see the completed product and answer any questions. I will call them for any future work. They gave us a courtesy call to let us know when the technician was on his way. Would highly recommend them.”

    Kathleen

    Delmar, NY

  • The office staff was wonderful and informative in setting up the service appointment for me.
    Chester
    Slingerlands NY
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    “I am delighted with the service that I received. The service technician did an outstanding job. I remained with him for the entire service visit because I have a technical background and I am very much interested in the unit from a home owner’s view point as well as the unit itself. The technician was careful, knowledgeable and a pleasure to work with. The office staff was wonderful and informative in setting up the service appointment for me. Their customer service is wonderful. The technician serviced my central air conditioner. Replaced pitted electrical relay, added 2lbs of Freon, cleaned out electrical compartment, washed out condenser coil, washed compressor compartment, washed out a/c pad drained the ports. Ran unit on completion of service to verify that equipment was in good working order. He also performed the required electrical tests on the main unit as well as the outside compressor. I also purchased a service contract.”

    Chester

    Slingerlands, NY

  • I am very pleased and would highly recommend Crisafulli Brothers to anyone who asks.
    Kathleen
    Valley Falls NY
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    “Crisafulli Brothers Plumbing and Heating are true professionals. They provide fast, professional and reliable service. From the Sales Representative (Lisa) to the Installation Professionals (Gene and Nick) I could not have asked for better service. They were extremely knowledgeable about the product, they arrived on time and finished the job when they said they would and left the work site spotless. Installation of the wiring and plumbing on the outside of the house was ecstatically pleasing to the eye and looks like it had been there all along. I am very pleased and would highly recommend Crisafulli Brothers to anyone who asks.”

    Kathleen

    Valley Falls, NY

  • Can’t ask for more than that!
    James
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    “Many Thanks for an excellent job. You were prompt, did high quality work and provided an estimate that was to the dollar of the actual price – can’t ask for more than that!”

    James

    ,

  • I will not hesitate to use your company in the future.
    Tiffany
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    “Today I was fortunate enough to choose your company to fix my plumbing. You send a plumber named Sandy who not only exponentially cleared the sewage from my basement, but treated me as if I were a customer whom he had known for years. He explained what had caused my problem, taught me how to prevent it and even caught a corroded outflow valve on my boiler and pointed it out to me. I was relieved to have my problem solved at a good price, and impressed with Sandy’s kindness and service. Because of him I will not hesitate to use your company in the future. Please thank Sandy for me. Thank you for your time.”

    Tiffany

    ,

  • We certainly plan on calling Crisafulli Bros. again should the need arise.
    Ken & Gail
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    “We wanted to take a moment to let you know how pleased we were with the service performed by Crisafulli Bros. staff. Our initial contact with your scheduling staff through the service technicians was a pleasure. Staff was courteous and knowledgeable. We certainly plan on calling Crisafulli Bros. again should the need arise.”

    Ken & Gail

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  • The install was excellent and each person we dealt with was above and beyond our expectations.
    Charles
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    “This decision was a HUGE decision for overall product/price and desire to convert to natural gas and energy efficient boiler. On initial meeting with our sales representative, we were very impressed with the knowledge and the fact that the system was what we desired in all elements. This was such a positive experience for us and we would ( and have ) highly recommend this company. The install was excellent and each person we dealt with was above and beyond our expectations. We cannot thank everyone enough. THANK YOU, Scott, Dan and Nigel!”

    Charles

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  • A real asset to your company.
    Patty
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    “As always the case, Noel did an excellent job repairing our faucet when he was at our home recently. He is always polite and professional…A real asset to your company.”

    Patty

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  • The entire experience was everything a customer could ask for!
    Tom D.
    Clifton Park NY
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    “This morning two of your employees, Steve and Noah, replaced my leaking water heater. The entire experience was everything a customer could ask for from the first call to schedule a replacement to the actual installation of a new heater. Steve and Noah were on time, professional, and skilled. The process went well through all phases. They represent your company well. Charlie and Sam would be proud of their work.”

    Tom D.

    Clifton Park, NY

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